Term of service

Information about the Company

Name: eUp Technology Joint Stock Company
Head Office Address: 8th Floor, Toyota Thanh Xuan Building, No. 315 Truong Chinh Street, Khuong Mai Ward, Thanh Xuan District, Hanoi, Vietnam
Business Registration Number: 0107482236
Date of Issue: June 23, 2016
Phone Number: (+84) 377 738 144
Support: [email protected]

Platforms and Websites/Applications owned by eUp:

Dictionaries: Mazii Japanese Dictionary, Hanzii Chinese Dictionary, Dunno English Dictionary, Jaemy Korean Dictionary
Test Preparation: Migii JLPT Test Preparation, Migii TOEIC Test Preparation
News Reading: Easy Japanese, Easy Chinese
Learning: Multilingual learning platform Heylearning, including: Basic Japanese - Hey Japan, Korean - HeyKorea, Chinese - HeyChina
Support Tools: Kanji Learning for N5-N1 levels, Voiky - English, Chinese, and Japanese listening and speaking practice.

Article 1. Definitions

"Application" – All applications provided by eUp on iOS and Android operating systems, officially downloaded from Google Play or App Store.
"Content" – Images, icons, articles, and videos published on the Website or Application.
"Account Owner" – The initial registrant; or the person holding the administrator account; or the person accessing the store account using the administrator credentials.
"User" – A person who registers, creates an account, and uses eUp's software on the Website/Application and is accepted by us, including the Account Owner.
"eUp" – eUp Technology Joint Stock Company.
"Third Party" – Customers, partners, suppliers, and Users of eUp.
"Feature" – Existing and available features on the current versions of eUp’s websites/applications.
"Personal Information" – Information associated with identifying an individual such as name, age, address, phone number, email address, bank account information, and other information as stipulated by law.

Article 2. Acceptance of Terms and Amendments

To access and use the Application’s services, Users must agree to and comply with the terms defined in this Agreement and other rules and regulations issued on the Application.
To meet Users' needs, eUp continuously improves and develops its products. Therefore, the terms of this Agreement may be updated or amended at any time without prior notice. eUp will clearly announce such changes on the Website or Application.
We collect and process your information, such as your name and email address, when you register. You must provide accurate and complete information, keep it updated, and agree to provide any proof of identity if reasonably requested by us. If your information changes (e.g., email address) or you wish to cancel your account, please update your details by contacting us or following the instructions on the Application.
Only you are authorized to use your account. You must not allow others to use your identity or account. Account transfer or assignment to another party is prohibited. You must keep your account password and any information we provide secure and confidential.
You commit to using the Application solely for the purpose of language learning. Abuse or using the Application for fraudulent or disruptive activities is prohibited.
You may not harm, modify, or tamper with the Application and/or Website or attempt to do so in any way. We are not responsible if you lack a compatible device or download an incorrect version of the Application. We reserve the right to suspend your access if you misuse the Application.
You understand and agree that your use of the Application is also subject to additional Terms & Conditions, and by using the Application, you agree to comply with our Privacy Policy.
We may, at our discretion, offer promotions that provide benefits for using the Application. You agree to use such promotions correctly and not to abuse, copy, sell, or transfer them. Promotions are non-convertible to cash and may expire even before usage.

Article 3. Payment

We set fees for upgrading to advanced features on the Application at various prices and times for you to decide whether to use the Application.
Pricing for our products, services, and Applications can be found on the Website and through the Application. Prices may be updated from time to time. In case of discrepancies, the price on the Application shall prevail.
You may pay the fees via app stores, bank transfer, COD, etc. If paying by card, you may need a card compatible with the Application.
If the Card is owned by another person, you warrant that you have all necessary approvals to use it for payments. Upon completion of payment, you confirm you have fully understood and accepted our services without any confusion.
You agree that we may verify and validate your Card information upon registration and during service usage.

Article 4. Limitation of Liability and Disclaimer

We are not responsible for verifying or certifying the information, quality of services, or products advertised by third parties on our Website/Application. eUp recommends that Users carefully research partners before entering into any transactions.
The Application may experience limitations, delays, and other issues related to the use of the Internet or malfunctioning user devices. We are not responsible for delays, failures, damages, or losses resulting from these problems but will endeavor to maintain system availability and swiftly resolve any disruptions.
We are not responsible for verifying or certifying the information, quality of services, or products advertised by third parties on our Website/Application. eUp recommends that Users carefully research partners before entering into any transactions.

Article 5. Miscellaneous Provisions

Any disputes arising during the use of eUp’s services shall be resolved in accordance with the current laws of the Socialist Republic of Vietnam.
By using eUp’s Websites/Applications, Users agree to comply with all terms, policies, and service agreements announced on eUp’s platforms. Additionally, Users must comply with specific terms applicable to particular services at the relevant times.
Any disputes arising during the use of eUp’s services shall be resolved in accordance with the current laws of the Socialist Republic of Vietnam.

Sales Policy

Payment Regulations and Methods

The service fee for the software package is specified in detail in the “Software Provision Contract” and the “Appendices attached to the contract.”s
The software usage fee is calculated based on the package prices announced on the application.
Payment methods: Bank transfer or payment via the application.

Delivery/Installation Policy

Customers make service fee payments following the instructions on the application or by contacting eUp’s customer service department to activate the usage package for the registered account.

Purchase Policy

To use our products and services, please download and install the application via:

App Store (for iOS devices)
Google Play (for Android devices)

1. Purchase Method

Products and services are provided directly within the app.
Users must download the app to their mobile device and purchase service packages or products through the app

2. How to Download the App

For iOS devices: Visit the App Store, search for the application "[App Name]", then download and install it.
For Android devices: Visit Google Play, search for the application "[App Name]", then download and install it.

3. Payment Regulations

All payments will be processed through the App Store or Google Play payment platforms.
Terms and policies regarding payment are subject to the regulations of App Store and Google Play.

4. Customer Support

If you encounter any issues while downloading, making payments, or using the service, please contact our Customer Support via [email protected]