PERSONAL INFORMATION PRIVACY POLICY

To ensure website safety and protect consumer information, we provide a personal information privacy policy for users participating in HeyLearning.net. Details are as follows:

1. Purpose of information collection:
The data collected by HeyLearning.net helps us:
• Understand user needs and expectations to improve the quality of learning materials and practice tests.
• Update users with promotional programs and discounts organized by us as soon as possible.
• Support users quickly in case of complaints or feedback.
2. Scope of information collection:

HeyLearning.net collects the following customer information:

• Full name
• Email address
• Phone number
3. Scope of information usage:

The collected information is used for the following purposes:

• Deliver products purchased at HeyLearning.net
• Notify about delivery and customer support
• Process orders and provide products via HeyLearning.net

Additionally, transaction information such as purchase history, transaction value, shipping and payment methods is stored to resolve possible future issues.

We will not share customer information with third parties except in the following cases:

• To protect HeyLearning.net and other third parties: We only provide account and personal information when we believe it is appropriate under the law, to protect the rights, property of service users, HeyLearning.net, and other third parties.
• Upon request from government agencies or when we believe it is necessary and in accordance with the law. This does not include selling or sharing information for commercial purposes, violating our privacy policy commitments.
4. Information retention period:

We will store personal information provided by customers on our internal systems during product provision, until the purpose of collection is fulfilled or upon customer request for deletion.

5. Commitment to personal information security:

EUP Technology JSC is committed to ensuring the safety of customer information when registering personal information with us. We do not exchange or sell customer information for commercial purposes, and all sharing or use of customer information is performed according to the published privacy policy on HeyLearning.net. We are committed to making customers feel secure and satisfied regarding personal information security when participating in and using our website.

6. Individuals or organizations who may access the information:

HeyLearning.net's business activities do not include selling customer information to third parties. HeyLearning.net only provides customer information to the following parties to ensure customer rights according to our privacy commitments:

• Partners contracted to perform part of the service for EUP Technology JSC (technical partners, shipping service providers, etc.). These partners will receive information as agreed in the contract (part or all depending on contract terms) to support users in using the services provided by the company.
• Government agencies upon request: EUP Technology JSC will provide customer information to serve investigations by such agencies.
7. Address of the unit collecting and managing personal information:
EUP TECHNOLOGY JOINT STOCK COMPANY
• Tax code: 0107482236 issued by Hanoi Department of Planning and Investment on June 23, 2016.
• Phone: (+84)961.285.987
• Email: [email protected]
• Address: Room 802, 8th Floor, 315 Truong Chinh Building, Khuong Mai Ward, Thanh Xuan District, Hanoi, Vietnam.
8. Means and tools for users to access and edit their personal data:

Customers can edit or update their personal information by contacting us via phone, email, or the contact address published at the bottom of the HeyLearning.net website.

9. Mechanism for receiving and resolving consumer complaints regarding misuse or unauthorized use of personal information:

If consumers discover their personal information on HeyLearning.net is being misused or used beyond the notified scope, they can file a complaint to EUP Technology JSC via the following methods:

• Call the Hotline: (+84)377 738 144
• Send a complaint email to: [email protected]
• Send a written complaint by mail or directly to the company headquarters: Room 802, 8th Floor, 315 Truong Chinh Building, Khuong Mai Ward, Thanh Xuan District, Hanoi, Vietnam.

The time for the company to process complaints related to customer personal information is 05 (five) working days from the date of receipt.

In all cases, the company prioritizes negotiation and mediation with customers to reach a consensus and resolve complaints.

If negotiation and mediation fail, either party may bring the case to a competent court for resolution according to the law.